Um...did you happen to think about this before posting this information?

Just to ensure that Sprint savvy users don't try to circumvent their IVR, here is one quick example of the con's that follow when getting users this information: So, you call directly to their Tier 2 technical support and get either a tech that knows what's going on or some dude that's been working in Tier 2 for like a month.

You called because you are having problems with Sprint.com, billing, a junky old 2G or 3G device that's not a PDA or smartphone...then you are surprised that you get bad information or a long call...wonder why, it's because these techs work with PDA's and Connection Cards on 90% of their calls...so, when they get a call for your picture mail or text messaging issue they are actually LESS knowledgeable than regular technical support.

Here's the bigger fallout...now everyone's calling Tier 1 or Tier 2 directly and what happens...the queues get full...then everyone's twidling their thumbs while they wait on hold for an hour and gripe about hold time...hmmm...had you called the IVR and been routed correctly it load balances the calls to get you to the queue that is the least full and can get you to someone in the shortest amount of time.

As someone who used to work in a call center all you do is drive the call to someone less knowledgeable about your issue, increase hold times once everbody starts dialing direct rather than being routed, and then you gripe to the rep about the hold times (of which they have 0% control over)...do me and everyone else a favor...follow the prompts...listen and respond appropriately and you'll allow those responsible to fix routing and call balancing issues every hour as they are required to do.

Not to mention...call centers sift through sites to find this information posted and just change the numbers after a month and then someone steals the info., posts it again, and we have to wait 30 min. to actually speak with Tier 2 because some idiot is griping about their bill to a Tier 2 rep that doesn't know squat about a bill!

thx's

Amazing how i sit here and read this crap some of you peeps do to scam Sprint. Amazing how each of you plot and try to get something for nonething........KARMA...KARMA...JUST DONT FORGET IT...... Sprint gives away alot but you people are just too damn GREEDY..............KARMA...WHAT COMES AROUND GOES AROUND.,,,,,,

Amazing how i sit here and read this crap some of you peeps do to scam Sprint. Amazing how each of you plot and try to get something for nonething........KARMA...KARMA...JUST DONT FORGET IT...... Sprint gives away alot but you people are just too damn GREEDY..............KARMA...WHAT COMES AROUND GOES AROUND.,,,,,,

Hi ThatsMe,

I think the numbers don't need to be posted.  It does cause some issues as posted above.  I also understand your position on ethics. But...

You say "Amazing how each of you plot and try to get something for [nothing]"  as if all are as you say, and "Sprint gives away alot but you people are just too damn GREEDY".  You know I pay my $30 bucks a month for their Power Vision Pro Pack.  Some things I found like the SprintTV cab merely satisfies what they say the device doesnt support.  Yet it does.

I understand companies have their expenses like payroll, infrastructure, etc.  Check out my post on numbers:

http://www.sprintmogul.net/Forum/tabid/54/ptid/370/threadid/1690/forumtype/posts/Default.aspx

Also this post I did on an email received from Sprint.

http://www.sprintmogul.net/Default.aspx?tabid=54&ptid=370&threadid=1687&forumtype=posts

Thank you for being our conscious.  Though you have some valid points don't lump all people that post here into your rant.   You sound corporate!  Do you work for Sprint? Rhetorical question.  Also, since you do post here, how much of the goodies, tweaks, etc have you used?  Another rhetorical question.  Sometimes its like the pot calling the kettle black.

Enjoy your day.

I meant this to be short, but after dealing with numb nutz for Verizon and Dobson here's my contention:

In summary you say "You know I pay my $30 bucks a month for their Power Vision Pro Pack.  Some things I found like the SprintTV cab merely satisfies what they say the device doesnt support.  Yet it does." Please point me to any literature in the box on their web site or any other non-verbal location that Sprint TV is supported on the Mogul (or picture mail, or GPS)...can't...didn't think so...doesn't exist...so, let's blame it on the rep that sold it to ya because that guy doesn't get commission for the sale or anything...oh wait, yeah he does...might as well buy every accessory in the store while you're being swindled for your own ineptitude.

Did you fail to mention that when you pay your $30 for your Power Vision Pro Pack that you got a hefty instant and probable mail in rebate (if you did your homework before buying the Mogul)?  Um...yeah...you left that part out...so, go ahead and get on the $20 pack with no rebate and at least admit it will take you 15 months to make up the difference on the plan you have vs. the rebate you got.

As for the Sprint TV cab that was made for the Touch (BTW...Sprint sells the Touch as Sprint TV compatible)...so, a hijacked Touch cab justify's your gripe against a service provider who's bottom line is to make revenue? You should give yourself a pat on the back for hacking your Mogul and getting it work they way you want it...just as any consumer should do. Seriously...kudos for doing your homework. Can a wireless carrier support an app that is not made that device...no. Do you get pissed when it doesn't work...sure...who bears the blame? I would have to say the dude that hacked their phone and expects it to work w/o flaw...who's the 1st to call and whine...you...and gripe that the tech tells you it's "unsupported".

When I worked for Verizon it was the same story, customer buyz device, wants unsupported feature to work, doesn't work, calls and creates hold time and ends up griping out some 19 year old high school drop out when they have no clue what hack you are trying to get working that worked at one point...gotta love that..."well, it used to work so it must be YOU"...no it's the provider got smart and "fixed the glitch"...or you installed so many hacks that you now have reg probles (yes your Mogul has a registry...go figure). The funny part is you expect these kids to know every feature, service, and hack for EVERY device when the company doesn't go out and just hand all 100+ devices to these kids to have at their disposal...no, they have a GUI that tells them what to do, and if they're lucky their call center has an equipment room to check out the phone.

By no means am I a wireless provider advocate...I despise their marketing and lack of information when you buy a device at a store, or through there phone sales somewhere in India, but does conventional wisdom regarding "buyer beware" not apply...especially when they give you a month to check it out and see if works they you were sold it? You are the 1st to go to store and expect your carrier to replace your broken phone when you don't have insurance...think about it...cable/satellite and landline phones are all carriers and do they have repair centers...do they replace your phone at Pacific Bell when your cordless battery dies? No...because all they do is provide a network...the phone is YOURS and YOUR responsibility.

Bottom line...don't blame the retail rep, don't blame the app or provider when your hack doesn't work, and don't make me wait on hold when I have a real issue that I need support from Tier II or III or Executive Services or whomever bcz you decided to publicly post this info. and plead ignorance when the rest of us have to suffer. Keep in mind your carrier gives you a voice and data network…everything else is bonus unless they designed to work with your device and support it…if not, fix it yourself. All in all I hope a light bulb goes off in you and other users heads when the gripe they have is by their own admonition!!!

dax853 said :

I meant this to be short, but after dealing with numb nutz for Verizon and Dobson here's my contention:

 

 

In summary you say "You know I pay my $30 bucks a month for their Power Vision Pro Pack.  Some things I found like the SprintTV cab merely satisfies what they say the device doesnt support.  Yet it does." Please point me to any literature in the box on their web site or any other non-verbal location that Sprint TV is supported on the Mogul (or picture mail, or GPS)...can't...didn't think so...doesn't exist...so, let's blame it on the rep that sold it to ya because that guy doesn't get commission for the sale or anything...oh wait, yeah he does...might as well buy every accessory in the store while you're being swindled for your own ineptitude.

Did you fail to mention that when you pay your $30 for your Power Vision Pro Pack that you got a hefty instant and probable mail in rebate (if you did your homework before buying the Mogul)?  Um...yeah...you left that part out...so, go ahead and get on the $20 pack with no rebate and at least admit it will take you 15 months to make up the difference on the plan you have vs. the rebate you got.

As for the Sprint TV cab that was made for the Touch (BTW...Sprint sells the Touch as Sprint TV compatible)...so, a hijacked Touch cab justify's your gripe against a service provider who's bottom line is to make revenue? You should give yourself a pat on the back for hacking your Mogul and getting it work they way you want it...just as any consumer should do. Seriously...kudos for doing your homework. Can a wireless carrier support an app that is not made that device...no. Do you get pissed when it doesn't work...sure...who bears the blame? I would have to say the dude that hacked their phone and expects it to work w/o flaw...who's the 1st to call and whine...you...and gripe that the tech tells you it's "unsupported".

When I worked for Verizon it was the same story, customer buyz device, wants unsupported feature to work, doesn't work, calls and creates hold time and ends up griping out some 19 year old high school drop out when they have no clue what hack you are trying to get working that worked at one point...gotta love that..."well, it used to work so it must be YOU"...no it's the provider got smart and "fixed the glitch"...or you installed so many hacks that you now have reg probles (yes your Mogul has a registry...go figure). The funny part is you expect these kids to know every feature, service, and hack for EVERY device when the company doesn't go out and just hand all 100+ devices to these kids to have at their disposal...no, they have a GUI that tells them what to do, and if they're lucky their call center has an equipment room to check out the phone.

By no means am I a wireless provider advocate...I despise their marketing and lack of information when you buy a device at a store, or through there phone sales somewhere in India, but does conventional wisdom regarding "buyer beware" not apply...especially when they give you a month to check it out and see if works they you were sold it? You are the 1st to go to store and expect your carrier to replace your broken phone when you don't have insurance...think about it...cable/satellite and landline phones are all carriers and do they have repair centers...do they replace your phone at Pacific Bell when your cordless battery dies? No...because all they do is provide a network...the phone is YOURS and YOUR responsibility.

Bottom line...don't blame the retail rep, don't blame the app or provider when your hack doesn't work, and don't make me wait on hold when I have a real issue that I need support from Tier II or III or Executive Services or whomever bcz you decided to publicly post this info. and plead ignorance when the rest of us have to suffer. Keep in mind your carrier gives you a voice and data network…everything else is bonus unless they designed to work with your device and support it…if not, fix it yourself. All in all I hope a light bulb goes off in you and other users heads when the gripe they have is by their own admonition!!!

You know you really are a goof.  I was supporting your point of view about not posting the numbers.  I was a senior sales manager of a RadioShack selling sprint and knew the importance of the support numbers we used to help others.  I also agree that some don't get the support or service they expect.  

The gentlemen before my post was implying that all were greedy etc.  Not all are.  I was commenting on the way he addressed his point of view.  I dont whine because a hack didnt work etc.  Oh and guess what pal,,,I got my 100 buck mail in rebate off the phone at the time of purchase.  With regard to SprintTV, its part of the package I'm subscribed to.  So, thats on the rep.  Some had their plans reduced because of the lack of SprintTV.  Mine remained the same as I figured the next upcoming ROM may address that.   If you notice there are MobiTV hacks too.  I don't subscribe to that philosophy, so I use Orb.  Thats why I kept my data pack, because I certainly use Orb.

Now which leads me to this....Why are you here?  To seek out revenge from people who want more from their product and chastize them?  Or, to better your product too.  Get your hacks, and cabs, info, and new ROMs.  I don't need an education from you!

lol!!! A former RS sales rep explains all your logic. as well as your reason for posting direct numbers (you never considered the subsequent impact to the rest of the users that actually need Tier II help).  If you only got a $100 mail in rebate then I assume you hop from device to device...no biggie.

My only objective to the original post with direct dial phone numbers is it overloads the queues and then the rep takes the brunt of the whining. It's amuzing that you choose to dodge the plan question by stating you got a mail in rebate only...call Sprint CUSTOMER SERVICE and have them swap you from your "high priced" $30 plan to a plan that jives with your device capabilities...all of them include unlimited data, so griping about Sprint TV and other unsupported app's bears no creedence.

So, the questions remains...did your $100 mail in rebate which was optional require the $30 data pack? If so, at least admit you saved $100 via mail in rather than $10/per month on a cheaper plan...it's still 10 months of free data no matter how you dice it.

RadioShack reps crack me up the most....I can head in to any of those sales channels and they will tell me not matter whom the provider that the device is capable of this and that to get a comission based sale rather than exemplifying knowledge of the plans, pricing, and device capabilities...they figure 9 out 10 customers will buy the device and be well beyond their 30 day return period, gripe to Sprint or whomever and get a credit becasue "they were misinformed at the point of sale"...boo hoo...in my opinion the biggest gap in wireless right now is that 3rd party sellers (like RS) sell devices, get commish, meet their sales goals before the device is returned, and if it's outside 30 days they'll say "call Sprint/Verizon/etc.." and they'lll credit you and pocket the commision without pause.

Seriously...i f you are former "SENIOR" RS sales rep then admit to selling devices under false pretenses, and then you give the customer the direct number to their service provider to get the credit since they don't want to lose a customer...3rd party retailers are by far the lowest on the todem pole when it comes to knowledge and ethics...it's all about the $$$...seriously...I am the goof for calling it like it is...BS...I am setup on a phat SERO plan, got an instant and mail in rebate, called after my rebate was processed and swapped to a data plan that was compatible with my Mogul. I shamlessely get my hacks and cabs from numerous forums...but, don't call my service provider when the issue is a derivative of that implied hacks and cabs. You on the other hand continue to be why I wait on hold to get my MSL so I can RTN my device among other things that Tier I and II CAN do...what a weak reply from a a SENIOR SALES REP...especially when continue to contribute the problem without offering a viable solution...

You know Dax.....I read your other posts....and if your support to your customers is as your other posts here , then you are a disapointment. Oh....I never posted numbers here or at work.  Those numbers are internal.  Blame Google.....they can be found.  Reading is fundemental.

Flame elsewhere. 

What does the #'s being posted on Google have to do with you posting them here? That's an excuse rather than justification. Bottom line is...you think you are doing everyone a favor when in essence we all have to wait on hold for the Tier II reps for PDA support because some whiner is wasting a Tier II reps time to support their text messaging and picture mail when one attempt fails and they freak out! We'll never get to who we need to support PDA's and cards because they are fielding the billing and Tier I calls that you drive with these posts.