I have had my mogul for just over 1 year and am actually on my second one.  The first was a replacement for my moto Q which had numerous issues after 1 month of use; that mogul lasted about 2 months before it stopped charging and wouldn't power at all.  My second one has been fine since then until about 2 weeks ago.

It would start losing service in my home which never had a problem before with any of my or my wifes phones (also sprint.)  It also has several white spots on the screen and the keyboard will randomly double or sometimes triple keys that are entered while others have to be pressed down really hard before they work at all.

I have tried to add insurance to my account but sprint will not let me.  There are two pages describing the insurance program; one states that it must be added within 30 days of the phones activation while the other has no mention of this.  I called them about this and complained because at first I had only seen the one without the disclaimer to which they told me I was out of luck.

I wanted to add the insurance before the phone totally craps out on me.  Has anyone been successful in adding insurance late?

How does the repair process work without insurance?  If I take it to a repair center and they cannot fix my issues, what happens then?  Normally I would just wait and upgrade the phone but I had to do a 2 year contract for the mogul which isn't up until october and I can't afford to be without the phone as I use it for work email.

Thanks

I added insurance late, but it was only about six weeks into my contract. I've heard of other people adding it late, so maybe it depends on who you contact. I'd try emailing Sprint through ecare. I've never had a problem with my phone so I can't speak from experience, but I've read so many different stories about repair centers and their policies. It's basically a crapshoot without insurance. I know the white spot issue is considered a cosmetic defect and as such usually won't get you a replacement.

popdog54 said :

I added insurance late, but it was only about six weeks into my contract. I've heard of other people adding it late, so maybe it depends on who you contact. I'd try emailing Sprint through ecare. I've never had a problem with my phone so I can't speak from experience, but I've read so many different stories about repair centers and their policies. It's basically a crapshoot without insurance. I know the white spot issue is considered a cosmetic defect and as such usually won't get you a replacement.

Thanks.  I initially spoke to a representative through the online chat.  I will try emailing or calling them next.

The spots I can handle but the others are more of a problem for me. 

I just received an email through ecare and they will not add insurance either.

I was told my only other option would be to have a repair center add it after a paid repair; if the phone is not damaged.

Has anyone taken a mogul to a repair center?  I would like to get an idea how much it might cost (though I am not sure they can fix my problems.)

It sounds like you may be out of luck in getting the repair paid for or a replacement.  From what I understand, the one year warranty is pretty much useless anymore, and all physical damages go through insurance... if you have it.

BTW are you in Orlando area by chance?

JirafaBo said :

It sounds like you may be out of luck in getting the repair paid for or a replacement.  From what I understand, the one year warranty is pretty much useless anymore, and all physical damages go through insurance... if you have it.

 

BTW are you in Orlando area by chance?

I can understand policy but as I told them I am trying to give them more money each money and they are not willing to accept it.

And yes, I am in the orlando area.  Why do you ask?

i called the cust service line and told them I needed the retention department, they are the ones you go to to cancel service.  I told them I already went to a store and was told it couldn't be fixed. then I said i called HTC and they told me that since I'm still under the 1 year warranty i could send it to them but I'd be without a phone for 2 to 4 weeks and I couldn't do that cause I use the phone for work, email etc. I then said I was transferred around and was ultimately told I had to call them(retention dept).  then the retention dept said I should have talked to tech support about the spot in the lower left hand corner and connected me to tech supt and the retention guy stayed on the line to make sure I got my problem solved.  They asked what the problem was, I told them about the screen spot and that the store said they couldn't fix it and they told me "Ok, we are going to do an eTicket and send you a new phone, they don't make the Mogul anymore so it would have to be the touch pro. It showed up 2 days later and I sent the mogul back.  I don't have insurance and when asked why not, I told the guy that it has a 1 year warranty and figured I didn't need insurance until that was up.